In his
article published in the P & I Journal David Lassifer at
Marriott Hotels writes: "My first experience with 360° feedback was a life changing event.... For the first time I was able to see a side by side a graphic representation of how I, and others, viewed my effectiveness."
Like many of our customers Lassiter found that the results weren't entirely what he was expecting. But although like most of us his first instinct was to look at the shortcomings he soon found that he had strengths too that he hadn't realised.
The term 360 degree feedback comes from the analogy to a compass, that 360 degree feedback provides feedback from many different points of view. Compared to traditional one to one performance reviews it is significantly more powerful and accurate. Because many different points of view are taken into account people are more likley to accept what is said in good faith whereas one to one feedback from a manager is more likely to be viewed cynically and indicative of some hidden agenda on the manager's part. As one user of 360° said, "Everybody can't be out to get me."
Labels: 360 degree feedback, Marriott Hotels
